Shipping Policy

Order Processing Time:

  • All orders are processed within 3–10 business days from the time of purchase.
  • Custom items are made to order—this processing time allows us to craft each item with care and accuracy.
  • Wholesale orders require 5–10 business days, depending on order size and inventory.
  • You will receive an order confirmation email when the purchase is made and a shipping confirmation with tracking once your order has been shipped.

Shipping & Delivery:

  • Shipping costs are automatically calculated at checkout based on your order size, weight, and destination.
  • Delivery times vary depending on your location and the service selected at checkout. Most packages arrive within the estimated timeframe shown at checkout.
  • Once your package has been shipped, delivery time is controlled by the carrier, not Sassy Customs LLC.
  • U.S. shipping only at this time.

Possible Delays:

While we work hard to ship orders on time, delays may occur due to:

  • Weather conditions
  • Holiday volume
  • Carrier disruptions
  • Incorrect or incomplete address information

If your package is delayed, feel free to contact us—we will help you look into the tracking status.

Damaged or Lost Packages:

We package all items carefully to ensure safe delivery.

Damaged Items:

If your item arrives damaged

  • Contact us within 48 hours of delivery
  • Include your order number and clear photos of the damage and packaging
  • We will review your case and assist you accordingly.

Lost or Stolen Packages:

  • Once your order is shipped and scanned by the carrier, it is no longer in our control.
  • If a package is marked “Delivered” but cannot be located, you must file a claim directly with the carrier.
  • Sassy Customs LLC does not issue refunds for lost or stolen packages.

Address Accuracy:

  • Please double-check your shipping address when placing your order.
  • Sassy Customs LLC is not responsible for packages delivered to an incorrect address provided by the customer.
  • If you need an address correction, contact us immediately—corrections can only be made before the order ships.

Order Tracking:

  • Once your order ships, you will receive an email with a tracking number.
  • Tracking updates may take up to 24–48 hours to appear in the carrier’s system.
  • If you don’t receive tracking or need assistance, reach out through our Contact Us page.

Customer Satisfaction:

Your happiness is important to us!

If you have any concerns about your order, delivery, or the condition of your item, please reach out so we can assist you as quickly as possible.